Anonymous usage statistics

#What is sent?

Only numbers that describe how the connection went:

• The result of connection attempts (success / failure), how long connecting took and the kind of failure (e.g. timeout, connection reset, blocked).
• Unexpected disconnects and how long the session lasted.
• Adaptive Connect recoveries: which protocol it switched from and to, how long it took, whether the warm spare took over.
• Latencies measured to servers, and how much slower the server picked by automatic mode was than the fastest one measured.
• Features used (e.g. split tunnelling, Shield, whether the kill switch is on).
• Platform, app version and network type (Wi-Fi, mobile data, wired).

The country and the internet provider's number (ASN) of the network you are on are read from a signed network label the app receives while the VPN is off. Your IP address is not stored for this.

#What is never sent or stored?

• Your account, e-mail address, device identity or IP address.
• The sites you visit, your DNS queries or the content of your traffic.
• Your location (beyond the country).

#How is it stored?

The server keeps only totals per day; individual events are not stored. The totals are kept in two separate tables that cannot be joined:

• Network table

  totals per country + internet provider + protocol. Which server you connected to is not in this table.

• Server table

  how a server looks from a given country. Your internet provider is not in this table.

This separation means a network never sits on the same row as a server, so the totals cannot lead to a single person. Because the statistics are not linked to your account, they stay unlinkable even after you delete it.

#What is it for?

• Seeing which protocol works in which country and with which internet provider, to improve Adaptive Connect's order.
• Spotting problematic servers and regions early.
• Making sure automatic mode always picks the fastest server.