Resetting your password

If you can't remember your password, you can set a new one with a 6-digit code that we send to your account's e-mail address. The code is written in the e-mail itself; there is no link to click.

#How to reset your password

1. Open app.colitu.com/forgot-password, or click Forgot password? on the sign-in page.
2. Enter your account's e-mail address and click Send reset code.
3. Open the e-mail from Colitu and note the 6-digit code.
4. Enter the code, then type your new password twice.
5. Click Change password and sign in. You are signed in on this browser straight away.

For your security the page shows the same message whether or not an account uses the address you entered: "If an account uses this address, we've sent a reset code." This way nobody can find out which addresses have a Colitu account.

#Code and password rules

#What happens after the reset

• Every other device and browser is signed out. Anyone who knew your old password loses access.
• In the Colitu apps on your phone, computer or TV, sign in again with the new password.
• We send you an e-mail titled "Your Colitu password was changed". If you did not make this change, contact support right away.

#The code doesn't arrive

• Check the spam, junk and promotions folders.
• Wait 60 seconds and click Resend code.
• Check that the address is spelled correctly. To fix a typo, click Change e-mail.
• Make sure it is the address you signed up with. If you use several mailboxes, check the others too.
• If you have requested 5 codes within the last hour, wait a while and try again.
• Still nothing? Write to us via live chat at colitu.com/support or to [email protected], ideally from the address of your account.

#I didn't ask for a reset

If a reset code arrives that you did not request, someone may have typed your address by mistake or on purpose.

• Never share the code with anyone. Colitu staff and Colitu Bot never ask for codes or passwords.
• Without the code nobody can change your password. You can ignore the e-mail; the code expires after 15 minutes.
• If you receive a "password changed" e-mail you didn't expect, reset your password yourself immediately and contact support.
• Protect your e-mail account as well, for example with a strong password and two-step verification. Whoever controls your mailbox can reset your Colitu password.

#Changing your password while signed in

If you still know your current password, you don't need a code:

1. Sign in and open app.colitu.com/security (the Security section of your account).
2. Under Change password, enter your current password and then the new one twice.
3. Click Change and sign out.

After the change you are signed out on all devices and browsers, including the one you are using; sign in again with the new password. You also receive the "password changed" e-mail. More account settings: Account management.