Account management

#Changing your password

1. 1
   On the website, go to Account → Security.
2. 2
   Enter your current and new password.
3. 3
   Save. For your safety we recommend ending your other sessions too.

#Sessions

Account → Sessions lists the web sessions signed in to your account. If you see one you do not recognise, click End and change your password. End all signs you out everywhere in one step.

#E-mail language

Colitu can send you e-mail in Turkish, English or Russian. The language is set from the one you signed up in. Write to support to change it.

#A copy of your data

To get a copy of the personal data in your account, write to support. To confirm it is you, send the request from your account's e-mail address or from a signed-in app.

#Deleting your account

Send an account deletion request from the support section. When the account is deleted:

• All sessions end and the account can no longer be used.
• Your e-mail address is replaced with a placeholder.
• Payment records are kept as required for accounting.
• Your sign-in history, IP addresses and countries, web sessions, device names and the other records listed under Privacy are erased at once. Keyed abuse-check hashes stay 180 days, traffic volume records 90 days and closed support conversations 2 years.
• Encrypted backups made before the deletion keep your data for at most 36 days; unencrypted snapshots taken before a deployment for at most 7 days.

A deleted account cannot be restored. If you have an active subscription, check the refund terms in the Terms of Service first.