Managing your subscription
Choosing a plan, duration and number of devices, auto-renewal, changing and cancelling.
You build a Colitu plan from two choices: duration (1–24 months) and number of devices. Longer plans have a lower monthly price per device. The total, discounts and payment fees are shown clearly before you pay.
Buying a plan
- Open colitu.com/pricing or the Plan tab in the app.
- Choose the duration and number of devices.
- Choose a payment method and complete the payment. See Payment guide.
- Access starts as soon as the payment is confirmed; you don't need to restart the app.
Purchases are not possible while the account's e-mail address is unverified. See E-mail verification.
Seeing your plan
The Subscription section of your account page shows the plan status, end date, device slots and traffic use.
Adding devices
You can raise the number of devices while your plan runs. You only pay the difference for the remaining time.
Auto-renewal and cancelling
- Where SBP auto-renewal is supported, you can turn it on at checkout.
- Turn auto-renewal off any time under Account → Subscription. Access continues until the end of the period you paid for.
- You can turn it back on before the period ends.
When the plan ends
When the plan expires, the VPN connection stops and the app shows "Subscription not active" (ENTITLEMENT_INACTIVE). Your account and devices stay as they are when you choose a new plan.
Special plans
Colitu sometimes grants gift, family or partnership plans. They show a special label on your account and work like regular plans.
Still need help?
Colitu Bot answers in seconds and hands you over to live support if it can't solve it.