Managing your subscription

#Seeing your plan

The Subscription section of your account page shows the plan status, end date, device slots and traffic use.

#Buying a plan

• There are five paid plans: Solo with 1 device, Duo with 2 devices, Personal with 5 devices, Plus with 10 devices and Family with 20 devices. All have unlimited traffic and every server location. Plus and Family include priority support.
• Family is one account shared by the household; there are no separate member accounts.
• You can pay monthly or yearly; yearly costs about 9 months' price.
• Prices are on colitu.com/pricing and are shown in GBP. The payment is charged in roubles at the Central Bank of Russia GBP/RUB rate on the payment page (SBP, bank card or crypto). The payment provider may add a processing fee, which is shown before you pay.
• Payments are one-time and do not renew automatically. A new purchase starts when the current paid period ends, so no days are lost.
• If you buy a bigger plan while a paid plan is running, the extra devices open immediately.
• Nothing changes for the free plan (1 GB / month on 1 device).

#Device slots

A plan has a fixed number of device slots: 1 on Solo, 2 on Duo, 5 on Personal, 10 on Plus and 20 on Family. Extra slots are no longer sold one by one. To get more devices, buy a bigger plan: the Account → Payments page shows Upgrade your plan. The extra devices open immediately. To make room for a new device without upgrading, remove one you no longer use. See Device management.

#Auto-renewal and cancelling

• Payments are one-time: they pay for the period that was chosen and do not renew automatically.
• If automatic renewal was turned on for your subscription, you can turn it off at any time under Account → Subscription. Access continues until the end of the period you paid for.
• Without auto-renewal nothing is charged again.
• Promo codes and free trials never renew and never charge you.

#When the plan or trial ends

This applies to paid plans and promo-code time alike.

• Which plan you return to

  within a minute of the end, an account that was admitted to the free plan at sign-up goes back to it by itself: 1 GB every month on 1 device. An account that was not admitted (for example because of a disposable e-mail address or other accounts created from the same internet connection) has no active plan; the app then shows "Subscription not active" (ENTITLEMENT_INACTIVE).

• Your connection

  open VPN connections are ended once at that moment. Connect again in the app to continue on the free plan.

• Your devices

  if the account has more devices than the free plan's limit of 1 device, the most recently used devices stay active and the others are paused. A paused device is not signed out and not removed; it just cannot connect. To choose which device is active, open Account → Devices on the website and use Use this device instead, or do the same on the paused screen in the app. Upgrading brings paused devices back. A new device that signs in while the account is at the limit is refused (DEVICE_LIMIT_REACHED) until you remove one. You are warned by e-mail 2 days before a trial ends, and the apps show a banner within the last 3 days. The 1 GB allowance is shared by the whole account.

• The free allowance

  it is counted per calendar month (UTC). After the end you start with a fresh 1 GB for the rest of the month; traffic used during premium time does not count. On the 1st of each month it goes back to 1 GB. If it runs out, the connection pauses until the end of the month; there is no slow-down.

• Charges

  promo codes and the trial ask for no payment details and never charge you. They do not turn into a paid plan.

#Special plans

Colitu sometimes grants gift, family or partnership plans. They show a special label on your account and work like regular plans.