Frequently asked questions
The most common questions about the free plan, devices, subscriptions, speed and privacy.
Is there a free plan?
Yes. Everyone who signs up gets 1 GB of traffic every month on 1 device, free. No card is needed; the allowance renews at the start of each month. If you use it up, wait for the new month. The free plan is for one account per person; extra accounts from the same mailbox, device or network do not get it.
How many devices can I use?
The free plan is for 1 device; Solo has 1 device slot, Duo 2, Personal 5, Plus 10 and Family 20. Each device uses one slot. While all slots are in use, a new device cannot be added; to add one, remove an old device or buy a bigger plan. Devices already on the account are not switched off if your plan gets fewer slots. See Device management.
Can I share my account?
With a plan that has several device slots, a family can use one account. All devices appear under that account and can be removed at any time. The Family plan (20 devices) is one account shared by the household; there are no separate member accounts.
Can I buy a paid plan?
Yes. There are five paid plans: Solo (1 device), Duo (2 devices), Personal (5 devices), Plus (10 devices) and Family (20 devices). All have unlimited traffic and every server location. Plus and Family include priority support. You can pay monthly or yearly; yearly costs about 9 months' price. Prices are on colitu.com/pricing. See Managing your subscription.
Does Colitu keep logs?
The VPN servers record no traffic content, no sites or IP addresses you visit, no DNS queries and no user IP addresses. They do record how much traffic each account uses on each server (in windows of about 15 seconds, kept 90 days). The full list with retention periods is in Privacy and in the Security Whitepaper.
Can I use the VPN with any app or service?
Colitu encrypts your connection; apps and services still apply their own availability rules and terms of use, and some don't allow VPN use. If an app doesn't work while connected, you can keep it off the tunnel with split tunnelling. More in An app or website doesn't work.
Which connection mode should I choose?
You don't have to. Colitu picks the best connection mode automatically and moves to the next if one is blocked. Curious? See Connection technology.
What happens if the server I'm using doesn't work?
With Fastest server selected, if none of a server's modes work, Colitu shows Trying another server… and tries the next server on the list (up to 3 servers per attempt). If you picked a location yourself, Colitu never moves you elsewhere on its own. Details: Connection technology.
What happens if my connection drops?
On Android and iOS the app reconnects by itself; Windows and Linux check the tunnel every few seconds and reconnect if needed. In addition, when Warm spare is on and the main path stops working, traffic moves to a second path without the VPN turning off. See Warm spare.
What's the difference between Simple mode and Advanced mode?
Simple mode shows only what you need: the connect button, location, plan and basic settings. Advanced mode opens split tunnelling, the kill switch, multihop and all other settings. Switching takes one tap and needs no reconnect. See Simple mode and Advanced mode.
Can I use it for gaming?
Yes. Pick a server close to you for low ping; on Windows turn on TUN mode so the game's traffic also goes through the tunnel.
How do I cancel?
Payments are one-time and do not renew, so there is usually nothing to cancel: your access simply ends with the paid period. If automatic renewal is turned on for your subscription, turn it off under Account → Subscription; your access continues until the end of the period you paid for. See Managing your subscription.
How do I reach support?
Use the Support section of the app, or Ask Colitu Bot on the website. If the bot cannot solve your problem, the conversation is handed over to live support.
Is Colitu open source?
Yes. The source code of the Windows, Android, iOS and Linux apps and of the browser extension is public on GitHub under the GPL-3.0 licence: colitu/windows, colitu/android, colitu/ios, colitu/linux and colitu/extension. You can read it, build it yourself and report issues. Only the server software and the account system are closed source. Why we are open source and what you can verify in the code is explained on our Open source page.
Still need help?
Colitu Bot answers in seconds, and our support team helps in three languages.