Device management

#Seeing your devices

• Web

  colitu.com → Devices

• App

  Account tab → Devices

Each device shows its name, operating system, app version and when it was last active. The device you are using is marked "This device".

#Each device has its own credentials

Every device gets its own VPN credentials on the servers. The same is true of every subscription link and every manual configuration export (see Manual configuration): each of them has separate credentials, and each export counts as a separate device toward your limit.

So removing one device does not affect your other devices.

#Removing a device

1. 1
   Tap Remove next to the device.
2. 2
   Confirm.

The removed device is signed out, and its VPN credentials are withdrawn from the servers. It is cut off within about 15 seconds, even if it still has its saved settings. Signing in on it again uses a slot again.

If you rotate a subscription link, the credentials of the old link stop working in the same way.

#How the device limit works

If all slots are in use and you try to sign in and connect on a new device:

• The new connection is refused and the app shows "Device limit reached" (DEVICE_LIMIT_REACHED).
• Your existing devices keep working.
• The refused attempt is recorded on your account for your information.

Fix: remove a device you no longer use, or add a slot to your plan.

#When a plan or trial ends

If the plan ends (for example when a trial runs out) and your account has more devices than the new plan allows:

• The most recently used devices stay active up to the new limit.
• The other devices are paused. A paused device is not signed out and not removed from the account; it just cannot connect.
• To choose which device is active, open Account → Devices on the website and use Use this device instead, or do the same on the paused screen in the app.
• If you upgrade to a plan with enough slots, the paused devices come back.

You are warned in advance: by e-mail 2 days before the end of a trial, and the apps show a banner within the last 3 days. Details: When the plan or trial ends.

#My device was lost or stolen

Sign in from another device right away and remove the lost device: it is cut off within about 15 seconds. Then change your password. Changing the password signs out every device and web session, so the lost device can no longer sign in. If you turned on two-step verification, see Security as well.

#Free plan and devices

The free plan is for 1 device. The same applies to accounts that received the earlier 24-hour trial. If a trial was already used on the same device with another account, the new account's trial does not start on it (TRIAL_ALREADY_USED).