Payment guide

#Prices and currency

Plan prices are shown in pounds (GBP) on colitu.com/pricing. The payment page may show the amount in another currency; the total you will pay, including any payment method fee, is shown before you pay.

#Payment methods

The available methods are listed at checkout, for example bank card and cryptocurrency. Each method may have a different payment fee; the total is shown before you pay.

#Steps

1. 1
   Open the checkout and choose a plan (Solo, Duo, Personal, Plus or Family) and the billing period (monthly or yearly).
2. 2
   Choose a payment method and tap Pay; you are taken to the secure payment page.
3. 3
   Complete the payment and return to Colitu.
4. 4
   The payment status is tracked automatically. Your plan activates as soon as it is confirmed.

#How long does confirmation take?

• Card

  usually a few seconds to a few minutes.

• Crypto

  can take longer depending on network load.

Even if you closed the payment page, your plan activates automatically once the payment is confirmed.

#I paid but the plan is not showing

1. 1
   Wait a few minutes and refresh your account page.
2. 2
   Check the order status under Account → Payments.
3. 3
   If the order is still "processing", write to support with the order number. Orders are reconciled with the payment provider automatically; a paid order never gets lost.

#The payment was declined

• Check your card limit and that online purchases are allowed.
• Try another payment method.
• Make sure you did not miss your bank's confirmation SMS or app notification.

More cases are in Payment problems.

#Invoices and receipts

Your payment history and documents are listed under Account → Payments.