Payment guide

Colitu payments are completed on the page of a secure payment provider (Platega). Your card or bank details never reach Colitu and are never stored.

#Payment methods

The available methods are listed at checkout. Usually:

• SBP (Faster Payments System) — by QR code or link in your banking app
• Bank card
• Cryptocurrency

Each method may have a different payment fee; the total is shown before you pay.

#Steps

1. Choose the duration and number of devices and tap Pay.
2. Choose a payment method; you are taken to the secure payment page.
3. Complete the payment and return to Colitu.
4. The payment status is tracked automatically. Your plan activates as soon as it is confirmed.

#How long does confirmation take?

• SBP and card: usually a few seconds to a few minutes.
• Crypto: can take longer depending on network load.

Even if you closed the payment page, your plan activates automatically once the payment is confirmed.

#I paid but the plan is not showing

1. Wait a few minutes and refresh your account page.
2. Check the order status under Account → Billing.
3. If the order is still "processing", write to support with the order number. Orders are reconciled with the payment provider automatically; a paid order never gets lost.

#The payment was declined

• Check your card limit and that online purchases are allowed.
• Try another payment method.
• Make sure you did not miss your bank's confirmation SMS or app notification.

#Invoices and receipts

Your payment history and documents are listed under Account → Billing.