E-mail verification
Activate your account with the 6-digit code, and what to do if the code does not arrive.
New Colitu accounts are verified with a 6-digit code sent to the e-mail address. An unverified account cannot connect to the VPN, cannot buy a subscription and cannot fully use the apps.
Entering the code
- Right after sign-up, the app or website shows the Verification code screen.
- Enter the code from your e-mail. The code is valid for 15 minutes.
- Once verified, your trial (if available) starts automatically.
The code did not arrive
- Check the Spam / Junk and Promotions folders. The sender is
[email protected]. - Wait a few minutes, then tap Resend code. A new code can be requested every 60 seconds, up to 5 per hour.
- If you mistyped your e-mail address, create a new account or contact support.
- Company mail servers may delay messages; use a personal address if you can.
Common errors
| Code | Meaning | What to do |
|---|---|---|
VERIFICATION_CODE_INVALID | Wrong code | Check the code. After 5 wrong attempts request a new one. |
VERIFICATION_CODE_EXPIRED | The code expired | Get a new code with Resend code. |
VERIFICATION_RATE_LIMITED | Codes requested too often | Wait a minute and try again. |
EMAIL_NOT_VERIFIED | The account is not verified yet | Enter the code to finish verification. |
Security
Never share the verification code. Colitu support and Colitu Bot will never ask you for a code or a password.
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