When something cannot be done, Colitu shows a short explanation together with an error code. Including the code when you write to support speeds things up.
# Account and sign-inCode Meaning Fix AUTH_INVALID_CREDENTIALSWrong e-mail or password Check your details; mind upper and lower case AUTH_TOKEN_EXPIREDThe session expired The app renews it automatically; otherwise sign in again AUTH_SESSION_REVOKEDThe session was ended (for example the password was changed) Sign in again with your new password; see Account security RECOVERY_LOCKEDAccount deletion and turning off two-step verification are locked for 24 hours after a password reset Wait 24 hours; see Account security INVALID_REGISTRATIONInvalid e-mail, short password or the account already exists Use a password of at least 10 characters or sign in REGION_NOT_SUPPORTEDNew sign-ups/sign-ins are temporarily closed in your region Contact support RATE_LIMITEDToo many attempts in a short time Wait a minute and try again
# E-mail verificationCode Meaning Fix EMAIL_NOT_VERIFIEDThe account is not verified Enter the 6-digit code from your e-mail VERIFICATION_CODE_INVALIDWrong code Check the code VERIFICATION_CODE_EXPIREDThe code expired or had too many wrong attempts Request a new code VERIFICATION_RATE_LIMITEDCodes requested too often Wait 60 seconds EMAIL_DELIVERY_UNAVAILABLEE-mail cannot be sent right now Try again a little later
# Devices and subscriptionCode Meaning Fix DEVICE_LIMIT_REACHEDAll device slots are in use Remove a device you no longer use, or buy a bigger plan DEVICE_REVOKEDThis device was removed from the account Sign in again TRIAL_ALREADY_USEDA trial was already used on this device Use the free plan or redeem a promo code ENTITLEMENT_INACTIVENo active plan or trial Choose a plan on colitu.com/pricing , use the free plan or redeem a promo code ENTITLEMENT_EXPIREDThe plan expired Buy a new plan on colitu.com/pricing , use the free plan or redeem a promo code QUOTA_EXCEEDEDTraffic limit reached (e.g. 1 GB a month on the free plan) Wait for the monthly allowance to renew, or redeem a promo code
Code Meaning Fix PROMO_INVALIDNo such code, switched off, or not valid on this screen Check the code; see Using a promo code PROMO_EXPIREDThe code's validity period is over Use a current code PROMO_EXHAUSTEDThe code has been used up Use another code PROMO_ALREADY_USEDThis account already redeemed the code The time is on your account; see the Subscription page PROMO_NOT_ELIGIBLEThe code is only for accounts that never had premium This code is for new users
# ConnectionCode Meaning Fix NO_HEALTHY_NODESNo suitable server in the chosen location right now Choose another location CONFIG_EXPIREDThe connection profile expired Open the app while online; it renews automatically
# PaymentCode Meaning Fix BILLING_ACTION_UNAVAILABLEThe payment action is not possible right now Try again in a few minutes; if it continues, contact support BILLING_PRICE_NOT_FOUNDThe selected package no longer exists Refresh the page and choose again
# SupportCode Meaning Fix SUPPORT_FILE_TOO_LARGEThe file is larger than 10 MB Make the file smaller SUPPORT_FILE_TYPEFile type not supported Send PNG, JPG, WEBP, GIF, PDF, TXT, JSON or ZIP
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