Help Centre › Troubleshooting Error codes What the error codes you may see in the apps and on the website mean, and how to fix them.
When something cannot be done, Colitu shows a short explanation together with an error code. Including the code when you write to support speeds things up.
# Account and sign-inCode Meaning Fix AUTH_INVALID_CREDENTIALSWrong e-mail or password Check your details; mind upper and lower case AUTH_TOKEN_EXPIREDThe session expired The app renews it automatically; otherwise sign in again INVALID_REGISTRATIONInvalid e-mail, short password or the account already exists Use a password of at least 8 characters or sign in REGION_NOT_SUPPORTEDNew sign-ups/sign-ins are temporarily closed in your region Contact support RATE_LIMITEDToo many attempts in a short time Wait a minute and try again
# E-mail verificationCode Meaning Fix EMAIL_NOT_VERIFIEDThe account is not verified Enter the 6-digit code from your e-mail VERIFICATION_CODE_INVALIDWrong code Check the code VERIFICATION_CODE_EXPIREDThe code expired or had too many wrong attempts Request a new code VERIFICATION_RATE_LIMITEDCodes requested too often Wait 60 seconds EMAIL_DELIVERY_UNAVAILABLEE-mail cannot be sent right now Try again a little later
# Devices and subscriptionCode Meaning Fix DEVICE_LIMIT_REACHEDAll device slots are in use Remove an old device or add a slot DEVICE_REVOKEDThis device was removed from the account Sign in again TRIAL_ALREADY_USEDA trial was already used on this device Choose a plan ENTITLEMENT_INACTIVENo active plan or trial Buy a plan ENTITLEMENT_EXPIREDThe plan expired Renew the plan QUOTA_EXCEEDEDTraffic limit reached (e.g. 10 GB in the trial) Choose a plan or wait for the period to renew
# ConnectionCode Meaning Fix NO_HEALTHY_NODESNo suitable server in the chosen location right now Choose another location CONFIG_EXPIREDThe connection profile expired Open the app while online; it renews automatically
# PaymentCode Meaning Fix BILLING_ACTION_UNAVAILABLEThe payment action is not possible right now Try again later or choose another method BILLING_PRICE_NOT_FOUNDThe selected package no longer exists Refresh the page and choose again
# SupportCode Meaning Fix SUPPORT_FILE_TOO_LARGEThe file is larger than 10 MB Make the file smaller SUPPORT_FILE_TYPEFile type not supported Send PNG, JPG, WEBP, GIF, PDF, TXT, JSON or ZIP
Was this article helpful? 👍 Yes 👎 No
Still need help? Colitu Bot answers in seconds and hands you over to live support if it can't solve it.
